Get In Touch

We'd Love to Hear From You

Whether you have a question about a child, need help with payment, want to partner with us, or simply want to say hello — our team is here for you.

Call Us
Mon–Fri, 8am–5pm
Email Us
We reply within 24 hours
WhatsApp
Quick replies, anytime
Visit Us
MUBS Incubation, Nakawa
Portbell Road, Kampala

Head Office

Our main office is open for walk-in visits during business hours. We'd love to meet you in person.

Address
MUBS Incubation Centre
Nakawa, Portbell Road
Kampala, Uganda

Office Hours

Monday8:00 AM – 5:00 PM
Tuesday8:00 AM – 5:00 PM
Wednesday8:00 AM – 5:00 PM
Thursday8:00 AM – 5:00 PM
Friday8:00 AM – 4:00 PM
SaturdayClosed
SundayClosed

Regional Offices

Entebbe Office
Along Airport Highway
Entebbe Mpala along the Kampala-Entebbe Road, directly opposite the Stabex International fuel station, Uganda
Kiboga Office
Kiboga Town Centre
Hoima Road, Uganda
Still Expanding!
We are continuously growing to reach more areas where we have beneficiaries. Stay tuned for new locations.

Send Us a Message

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Find Us

Our Location & Directions

We're conveniently located at MUBS Incubation Centre in Nakawa. Here's how to find us.

Getting Here

1

By Public Transport (Matatu)

Take any matatu heading to Nakawa stage. We are located right inside the MUBS Incubation Centre, a short walk from the main road.

2

By Private Car / Taxi

From the city centre, take Jinja Road heading east. Turn onto Portbell Road just after Nakawa market. The Incubation Centre is clearly signposted.

3

By Boda Boda (Motorcycle Taxi)

Ask to be taken to "MUBS Incubation Centre Nakawa." Most boda riders know this landmark well. Our security guard will direct you to Reception.

4

From the Airport

Entebbe International Airport is approximately 40km away. We recommend booking an airport taxi (approx. UGX 80,000–120,000) or using a ride-hailing app like Bolt or Uber.

Accessibility: Our office has a ramp entrance and accessible washroom facilities. Please let us know in advance if you require any special assistance.
Our Team

People Ready to Help You

Our dedicated support team is here to answer your questions, process your sponsorship, and ensure your experience is seamless.

Grace Akello
Available Now

Grace Akello

Sponsorship Coordinator
Grace matches sponsors with children and walks you through the entire sponsorship journey. She has helped over 300 sponsors find their perfect match.
James Omona
Available Now

James Omona

Payments & Finance
James handles all payment processing, receipt generation, and financial queries. He ensures every shilling is accounted for and reaches the right school on time.
Sarah Nalubega
In a Meeting

Sarah Nalubega

Rewards & Donor Relations
Sarah manages the rewards programme — from certificates to gala invitations. She's the one who sends you your thank-you videos and branded merchandise.
Common Questions

Before You Write to Us

You might find your answer faster here. These are the questions we get most often.

We aim to respond to all enquiries within 24 hours during business days. For urgent matters, please call us directly or send a WhatsApp message to +256 785 619073 for an even faster response.
Yes, Platinum-tier sponsors can coordinate a school visit through their dedicated relationship manager. For other sponsors, we organise group visits periodically. Please contact us at least two weeks in advance.
Receipts are sent automatically via email and SMS within 5 minutes of payment. If you haven't received yours after 30 minutes, contact James in our Finance team with your phone number or transaction ID and we'll resolve it immediately.
Simply send us a message with your sponsor ID (found on your receipt) and the details you'd like to update — name, email, phone number, or address. We'll update your profile within one business day.
Absolutely! We welcome corporate partnerships including employee giving programmes, CSR sponsorships, and event sponsorships. Select "Partnership & Collaboration" in the form above and our Partnerships team will reach out within 48 hours.
We have volunteer opportunities in mentorship, tutoring, administration, and event support. Select "Volunteering" in the contact form and tell us about your skills and availability. We'll match you with the right opportunity.

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